Quality Policy

Medicare Colgate Ltd. Quality Policy

We have established this quality policy to be consistent with the purpose and context of our
organisation. It provides a framework for the setting and review of objectives in addition to our
commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our
commitment to continually improve our management system.

Customer focus: As an organisation we have made a commitment to understand our current and future
customers’ needs; meet their requirements and strive to exceed their expectations.

Leadership: Our MD has committed to creating and maintaining a working environment in which people
become fully involved in achieving our objectives.

Engagement of people: As an organisation we recognise that people are the essence of any good
business and that their full involvement enables their abilities to be used for our benefit.

Process approach: As an organisation we understand that a desired result is achieved more efficiently
when activities and related resources are managed as a process or series of interconnected processes.

Improvement: We have committed to achieving continual improvement across all aspects of our quality
management system; it is one of our main annual objectives.

Evidence-based decision making: As an organisation we have committed to only make decisions relating
to our QMS following an analysis of relevant data and information.

Relationship management: Medicare Colgate Ltd. recognises that an organisation and the relationship
it has with its external providers are interdependent and a mutually beneficial relationship enhances
the ability of both to create value.

Our policy is also to meet the requirements of other interested parties and in meeting our social,
environmental, charitable, regulatory and legislative responsibilities.

We have produced quality objectives which relate to this policy and they can be found in record R04
Quality Objectives.

This policy is available/communicated to all interested parties as well as being made available to the
wider community through publication on our Website, Company Noticeboard and Intranet.